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FAQFREQUENTLY ASKED QUESTIONS

WHAT ARE THE AVAILABILITIES?

It is difficult to answer this question: bookings are treated by order of arrival on the campsite which means that some rentals are available when you contact us for the first time, but may no longer be available when we receive your booking.
If this should be the case, our booking service would contact you to try and find another solution.

HOW CAN I BOOK?

CAN I BOOK LESS THAN A WEEK DURING THE LOW SEASON?

HOW DO I CALCULATE THE TOTAL AMOUNT OF MY STAY?

WHAT MEANS OF PAYMENT ARE ACCEPTED?

IS IT POSSIBLE TO BOOK TWO STRUCTURES OR LOCATIONS SIDE BY SIDE?

DOES MY BABY COUNT INTO THE CAPACITY OF THE STRUCTURE I RENTED?

WHAT MEANS OF PAYMENT ARE ACCEPTED?

CAN WE MODIFY A RESERVATION?

WHAT DOES THE CANCELLATION GUARANTEE COVER?

CAN I ARRIVE OUTSIDE RECEPTION OPENING HOURS?

CAN WE LEAVE OUTSIDE RECEPTION OPENING HOURS?

IS THERE AN INVENTORY OR STATUS?

IS THERE A DEPOSIT?

DO YOU OFFER STAYS IN BOARD OR HALF BOARD?

DO YOU OFFER RESERVATIONS FOR GROUPS?

ARE DOGS ACCEPTED?

AND THE OTHER ANIMALS?

ARE THERE REFRIGERATORS IN THE RENTALS?

Yes,
155L fridge/freezer in Provençal and Provençal Plus mobile homes.
Fridge / freezer in the 30 m² cottages, 35 m² cottages, Mobile home Bikini, Andaro, Mistral, Elegance, Grand Standing, Prestige and Prestige plus as well as in the Villa.

IS THE KITCHEN EQUIPPED?

ARE COVERS INCLUDED?

ARE SHEETS PROVIDED?

CAN WE HIRE BABY Cots / High chairs?

ARE THERE TELEVISIONS IN THE RENTALS?

CAN WE PARK 2 VEHICLES?

WHAT IS THE MAXIMUM SIZE ACCEPTED FOR CARAVANS AND MOTORHOMES?

6.5 meters maximum. Double axle caravans are not accepted on the campsite.

ARE WATER AND ELECTRICITY INCLUDED?

IS THERE A POSSIBILITY OF DRAINING WASTE WATER ON THE PITCH?

DO YOU OFFER LONG TERM STAYS?

HOW IS THE AQUATIC AREA / BALNEO?

The open-air swimming pool consists of 2 pools: one of 400 m² (depth 0.80 m to 2 m) divided into 2 parts by a walkway and decorated with a whirlpool and two water slides.

Another of 200m² (depth 0.35 m) for children, equipped with a Pentaglisse with 2 tracks and water games.
Sunbeds are available around the pools but also in the solarium. A water jet area with a flipping bucket is ideal for children.

Balneo wellness area: reserved for adults only: 150 m² of rest and relaxation (massage pebbles, massage hydrojets, counter-current walk, misters, relaxing bench), sauna, hammam.

WHAT ARE THE DATES / OPENING TIMES OF THE AQUATIC / BALNEO AREA?

WHAT IS THE AUTHORIZED ATTIRE?

HOW FAR IS THE BEACH?

The nearest beach is about 800 m away (north beach of Grau du Roi). You can get there on foot in about 10 minutes by following the path that leaves the campsite.

If you prefer the wild beach of Espiguette, you will have to take your car for about 4 km. Please note that on-site parking is chargeable. For information: 2018 price day pass €6 cars and €15 motorhome. We do not offer a reduction ticket for the Espiguette beach car park. In July and August, a free shuttle is available with a regular departure in front of the campsite, on presentation of the EDEN bracelet. Please note: dogs not allowed on the beaches or on the free shuttle to Espiguette.

Dogs are allowed ONLY on the beach of La Grande Motte, Plage du Grand Travers, Access 60.

HOW FAR IS THE CITY CENTRE?

ARE THERE SHOPS?

HOW TO BENEFIT FROM THE ACTIVITIES AND ENTERTAINMENT OFFERED FOR FREE?

An EDEN bracelet is given to you on your arrival. We invite you to wear it at all times, within the campsite, in order on the one hand to benefit from all the activities and infrastructures which are offered to you free of charge and on the other hand to allow you to enter the campsite. . We remind you that for your well-being and safety, agents are at your disposal.

WHAT ARE THE SPORTS EQUIPMENT AT THE CAMPSITE?

WHAT ACTIVITIES ARE OFFERED?

IS THERE INTERNET ACCESS AT THE CAMPSITE?

You can connect with your laptop, tablet or smartphone thanks to the WIFI system (paying wifi).

ARE THE PITCHES WELL SHADED?

DO YOU COMPLETE THE GOOD HOLIDAYS?

IS THERE A LAUNDRY?

CAMPSITE SECURITY AND SAFE

ARE BARBECUES ALLOWED?

APPROVAL ?